Our home warranty saves us money, AGAIN!

Sometimes people say "when it rains, it pours!"

In addition to our air conditioner failure, the top rack of our dishwasher was not exactly cleaning dishes. By that I mean, after a wash cycle somehow the dishes on the bottom rack were spotless while the dishes on the top rack were in the same (if not worse) condition of "dirty" when the wash cycle began.

After researching possible root causes and attempting to fix the issue on our own (which did not make any result in spotless dishes), we decided to wait things out to see if the dishwasher would just start working again after a few wash cycles.

Needless to say, weeks later the dishwasher was still not cleaning all the dishes.

We called our home warranty and were connected with a company that works on our brand (Bosch) of dishwasher. Our home warranty sent a service request to that company and also gave me their number. After not hearing from the company within 24 hours, I called the company myself. Still no response. So, I called our home warranty back and we were approved to contact an out-of-network vendor to work on the job. We found a local Bosch repair company and quickly made an appointment. After arriving yesterday, the technician was able to diagnose the failure within minutes -- something about a broken water valve. The technician then called our home warranty to explain his findings and they approved him to do the work. The repair was made. Total cost? $183.28. We paid $75.

Do I need to ask why don't you have a home warranty yet?

A few home warranty pointers...

We've learned over the years with our HSA home warranty that failure with something in our home does not immediately mean call and report the issue. Let me explain... sometimes issues can be repaired with simple quick fixes by homeowners. For instance, a few months ago when our air conditioning was acting funny, we rinsed the water pipe (the one between the unit and the drain) to ensure a clog in the pipe was not the reason for the air conditioning failure.

After trying to remedy the issue ourselves and waiting to see improved performance, it is THEN after seeing NO improvement that we phone our home warranty. The fact of the matter is, we have to pay our deductible (which for our policy is $75) each and every time a technician comes out (even if there is no issue to be found).